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Frequently Asked Questions

FAQ - Top of page

Do you replace my Family Physician, Pediatrician, or Primary Care Provider?

No. Our service does not replace your Family Physician, Pediatrician, or Primary Care Provider.  We complement them by offering a service to patients that would prefer easier access and convenient in-home care for their children experiencing a minor episodic illness.  We can work with your Family Physician or Pediatrician as an additional resource within your circle of care.  We are happy to keep your Primary Care Provider up to date by sending them a copy of our consultation (if you would like). 

How is a Nurse Practitioner (NP) different from a Physician?

There is a significant overlap between what a physician and an NP can do.  Each profession brings its own knowledge and skill due to the nature of their training, experience, and model of care.  Although similar, NPs are historically rooted in a holistic approach when providing care and a focus on getting you back to your day-to-day functioning.

What is a Nurse Practitioner (NP) and what can they do?

Nurse Practitioners (NPs) are registered nurses who have obtained additional graduate level education, experience, and licensing in order to work as independent healthcare providers.  NPs do their training in one of three specialties in Ontario: Adult, Primary Health Care, and Pediatrics.  This additional training and licensing grants NPs the ability to work independently to diagnose, order investigations, and prescribe medication.

Contact Us


Questions? Call us, E-mail, or fill out the form below.


General Hours:

Monday to Friday from 8 am to 5 pm

Appointments Subject to Availability

Tel: 226-667-5112

Fax: 519-964-8484

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Do you see adults or patients over 18 years old?

No. Our Nurse Practitioners (NPs) specialize in providing pediatric care.  As specialists, we focus our practice to children from birth to 18 years old.

What types of things should I call My Pediatric NP for?

Our primary focus is on providing episodic care for children who would typically go to a walk-in clinic for a minor illness. However, we also see a variety of pediatric issues. If you are not sure, give us a call to speak directly to a Nurse Practitioner.  Some of the most common things we see include,

  • Coughs and Colds

  • Fevers

  • Ear pain or ear infections

  • A sore throat

  • Rash/Diaper Rash

  • Constipation

  • Mild Asthma

  • Mild Pneumonia

  • Urinary tract infections (UTIs)

  • Give us a call to see if we can help you!

What if the Nurse Practitioner (NP) can’t deal with my concerns?

If the NP is unable to deal with your concerns, they will do one of two things:

  1. The NP will refer you to a Pediatrician or Specialist – We have access to a network of pediatricians and pediatric specialists who are able to provide the NP with additional expertise and recommendations.  The need to refer your case to a pediatrician or specialist is at the discretion of the individual NP.    

  2. The NP will direct you to another resource – In some cases the NP may determine that your needs may extend beyond the initial in-home consultation.  When this happens, the NP may direct you to an alternative resource or provider such as the emergency department, pediatrician, or family physician.

What types of things should I NOT call My Pediatric NP for?

Do not call My Pediatric NP for Emergencies - please call 911.  If you are not sure if we can help, give us a call and you will speak directly to one of our Nurse Practitioners who can point you in the right direction or give you some free advice over the phone.

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